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General Terms and Conditions

General Terms and Conditions

 

  • Before using our website, please read these terms carefully. You give your confirmation that you accept these terms by using this website. If you do not accept these terms, please do not use this website.
  • The pages of this website is for your information and use only, and it is subject to change without any notice.
  • Using information or materials on this website is entirely at your own responsibility, for which we shall not be liable.
  • No warranty or guarantee is provided neither by us, nor by any other parties, as far as the accuracy, timeliness, performance, completeness or suitability of the information are concerned and so about materials found or offered on this website for any particular purpose.
  • You must be aware that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Nonetheless, we can verify you that we are filtering our content to correct any of those inaccuracies or errors, whenever they exist.

 

  • Promotions
  • “Ladomelo” reserves the right to cancel or modify any promotion at any time and without any prior notification.
  •  “Ladomelo” uses reasonable efforts to maintain the accuracy and currency of the content of this website, but makes no warranties or representations as to its accuracy or currency.
  •  This website may contain typographical errors and technical inaccuracies. “Ladomelo” assumes no liability or responsibility for any errors or omissions in the content of this website
  • The packaged goods are delivered at your place.
  •  Return of goods will be accepted only by prior arrangement with the company.  In each case returned for admission must be complete and their packaging.
  •  Some codes can be removed without warning.

 

Delivery Information

How long will it take for my order to arrive?  Three to five working days by Royal mail or Collect plus.

Minimum delivery order £15.00

By Royal Mail or Collect plus

Collect plus charges are £4.89 for 0-2kg

                                      6,19 for 2-5kg 

                                      8.29 for 5-10kg

Delivery to the door. Online tracking.

Remember the only taste that counts is yours. If you have any problem with any of our products, please let us know. We will make it right.

In case you have any queries about shipping procedures please do not hesitate to contact us.                    

 

[email protected]

441b North End Road

London SW6 1NY

 

 Shipping Terms

      Orders will only be delivered to the address you have stated when placing your order. “Ladomelo” holds no responsibility for any inaccurate addresses provided to us, when filling the shipping form.

In case the products that you have ordered are not available, you will be informed by e-mail about the delivery time as soon as possible.

Sometimes deliveries may not meet our time expectations due to uncontrollable circumstances, like physical disasters or labor strikes. In those cases we will strive to have our costumers content the best possible way.

 

     Privacy & Security


We are committed to protect your privacy. The electronic privacy statement applies to data collected by us through this site (www.ladomelo.co.uk), and through its services offline.



Collection of your Personal Information

In order to have accessibility to our services, you may enter by giving your e-mail address, password and your personal information.

       Finally, we will assign a unique ID number to your credentials which will be used to identify your credentials and associated information.


     Personal Information

For the use of e-commerce services of www.ladomelo.co.uk, the user requested some information,   Name, Address individual, E-mail, City  - Country . The above information is required for issuing the relevant documents (tax) and maintained at the financial records of the company.
We will use your personal information only to your benefit. For example to contact you, or to send you essential messages on the host services such as letters, billing reminders, information about our temporary special prices.


Security of your Personal Information

“Ladomelo” is committed to protect the security of your personal information. We use various technologies and security procedures to protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When you transmit confidential information (such as the number of your credit card or password) via Internet, to protect the use of encryption, such as protocol Secure Socket Layer (SSL).
If you use a password to protect your account information and your personal information, it is your responsibility to keep this password confidential.  Do not give this information to anyone. If you share with another person a computer, you should always log out before leaving a site or service to prevent access to your information from subsequent users.
You have the right to be informed, what personal data are kept on file, by giving written notice to the company. We store your information only as long as necessary.

 

Returns

We always have in our mind the strong believe in the quality of our   products and we do all the necessary things for this to be accomplished. But if for any reason you are discontent with your purchase, we will examine your claim and try to content you again by offering you a refund or a credit. Take into consideration though that requests for refunds or credits must be placed within twenty - four hours of the receipt of the order.

“Ladomelo” business practices are guided by the European Union’s Export Health Certificates and other pertinent federal, state and local food safety rules and regulations.

“Ladomelo” corporate mission is to safeguard the public health and promote the public welfare by protecting the consuming public from injury by product use and the purchasing public from injury by merchandising deceit, flowing from intrastate and intrastate commerce in food.

“Ladomelo” uses special, secure, temperature and humidity controlled packaging technology to assure safe food transportation to its destination. Any accidental transportation damage must be addressed with the shipping carriers, we cooperate, in accordance with their specific policy. To prevent our product from the risks associated with spoilage, adulteration or misbranding, we cannot resell returned food and liquid items. Hence, we must discard returned foods and liquids.

 Returns and exchanges: For reasons of hygiene and safety, we are unable to refund or exchange all perishable goods, such as food, liquids and cosmetics, unless they are faulty. All food and liquid merchandise is guaranteed to be fresh and should be inspected immediately upon its arrival.  Nonetheless, contact us and we will do whatever we can to issue a merchandise credit, should your claim be accepted. Credit will not be granted, if unsatisfactory items are discarded or partially consumed.  Please keep all your packaging intact for any returns.  All claims must be made within twenty-four hours of receipt of shipment.

 Once the claim is received and accepted by “Ladomelo”, we will issue a merchandise credit or a full refund. If your package has arrived damaged or tampered with, please contact the shipping carrier and our Customer Service. Any delay in contacting the carrier and our Customer Service Department makes it more difficult to file a claim. Please keep all packaging and items exactly as they arrived.

 

Online Shopping

Once you have found the product you want to buy, select it and then add the item to your shopping cart.

Payment

Once you have finished shopping you can view the products in your Shopping Basket by clicking the ‘My Basket’ link in the top side of the screen. Then to proceed with your purchases click on the checkout button, or you can contact our web customer services team on [email protected] to complete your order for you. Trough PayPal, you can use   your credit cart.

Alternatively you can send payment by post. Once your order has been placed and payment has been accepted you will see on the order acknowledgement screen your order number plus an order acknowledgement e-mail will be sent to the e-mail address you provided.

 

 

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